Senior Application Support Engineer

  • Mysore
  • Mysore
  • Exp: 4 to 6 Years

Excelsoft Technologies Pvt Ltd

Educational Qualification

B.E / B.Tech / MCA / Msc

Functional Roles and Responsibilities

  • You will resolve support requests and, work on enhancements using online tools to deliver customer excellence within in SLA for resolution and response times
  • Explore your analytical skills to identify the root cause of a problem and document Incident and Root Cause Analysis reports
  • Your inquisitive nature to be leveraged to learn the application, features, functionality and understand the domain completely
  • Demonstrating interpersonal skills in you, build relationship with internal teams resulting in quick solutions to problems defined in the business

Technical Skills

  • Experience in Application Support, ASP.NET MVC, C#, JavaScript, Jquery, Ajax, Angular JS, HTML5 and CSS Good knowledge of SQL Server programming, Issue tracking tool such as Redmine, Bugzilla and JIRA Basic assimilation of functional requirement specifications, technical design document and other UML diagrams Knowledge on Analytical and Problem Solving skills

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