Content Solution for a Major Indian NBFC

Content Solution for a Major Indian NBFC

The Client

A rural NBFC (Non-Banking Financial Company), the client is the largest tractor financier in India. The company has multiple business locations with over 20,000 employees.
Content Solution for a Major Indian NBFC

Business Needs

Content Solution for a Major Indian NBFC

As per the mandate for all Banks/NBFCs, the client was required that its recovery agents and service providers’ personnel should be certified.

The workforce was facing certain challenges as it lacked-

  • Availability for training because of on-field activities in different locations.
  • Fundamental knowledge for developing compelling sales pitches.
  • Knowledge of online tools for customer verification and loan assessment.
  • Tech knowledge to update/run Flash content on their browsers.

Solution Highlights

  • Created role-based course clusters on LMS
  • Used template-based approach for screen designs and content presentation
  • Used assessments and panel interviews in the learning model
  • Shifted to Articulate as the development tool and ran courses without Flash-support
  • Created screen simulations and CD packages for training
  • Delivered online modules for employees to learn alongside their regular on-field job

Click here to download the complete case study