The Client
A rural NBFC (Non-Banking Financial Company), the client is the largest tractor financier in India. The company has multiple business locations with over 20,000 employees.
Business Needs
As per the mandate for all Banks/NBFCs, the client was required that its recovery agents and service providers’ personnel should be certified.
The workforce was facing certain challenges as it lacked-
- Availability for training because of on-field activities in different locations.
- Fundamental knowledge for developing compelling sales pitches.
- Knowledge of online tools for customer verification and loan assessment.
- Tech knowledge to update/run Flash content on their browsers.
Solution Highlights
- Created role-based course clusters on LMS
- Used template-based approach for screen designs and content presentation
- Used assessments and panel interviews in the learning model
- Shifted to Articulate as the development tool and ran courses without Flash-support
- Created screen simulations and CD packages for training
- Delivered online modules for employees to learn alongside their regular on-field job
Click here to download the complete case study