saras for certifying nurses casestudy

Case Study
Performance-based online testing to assess geriatric caregivers for improved training and caregiving

The Client

The client is a benefits group representing more than 44,000 long-term care workers providing quality in-home care, nursing home care, and adult day health services in the United States of America and are one of most powerful advocacy groups in the region.
17 +Native languages
15 + millionOnline tests
5 + Yearof Customer Satisfaction

Business Needs

The client wanted to digitize their assessment process and was looking for a robust and comprehensive online testing solution that addressed certain unique requirements of the organization.

  • Support for multiple native languages as the healthcare workers largely comprised of immigrants who came from across different parts of the world.
  • The test takers were mostly naïve users and so the interface had to be simple and easy to navigate. It also had to be compliant with accessibility standards.
  • Compatible across several devices and form factors as caregivers took tests on their devices.
  • The platform had to integrate with the organization’s existing ecosystem that consisted of several legacy IT systems.

Solution Highlights

  • An item authoring interface with support for 40+ item types including Observed Situational Clinical Exam (OSCE) questions.
  • Evaluation and grading of video-based responses with annotations for evidence-based evaluation.
  • Accessibility compliant user-friendly test player with built-in exam aids.
  • Support for pre-class and post-class tests
  • Seamless integration with multiple touchpoints
  • Versatile dashboards and reporting capabilities for administrators and instructors and caregivers
  • Robust Administration Capabilities to manage organizations, users, roles, and workflows.

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