The Client
As the premier training institute for officers in the Direct Taxes Administration of India, the organization set out to develop an online course aimed at grooming newly inducted Indian Revenue Service (IRS) officers and strengthening the capabilities of senior management.
Renowned for its dedication to excellence, the institute has consistently led innovations in tax administration training, adapting to the dynamic regulatory and technological landscape.
Business Needs
The company encountered multiple challenges in launching the training program:
- Interactive and Practical Training: A shift from theoretical content to real-world, hands-on learning experiences that reflect actual job scenarios.
- Active Learner Engagement: Enhanced engagement strategies to replace passive consumption of static content.
- Multilingual Accessibility: Provision of bilingual or multilingual training materials to cater to diverse learner groups.
- Integrated Theory and Practice: Seamless connection between conceptual knowledge and its practical application in the workplace.
- Workflow-Embedded Learning: Training solutions that are integrated into the daily workflow, enabling just-in-time learning and immediate application.
Solution Highlights
Excelsoft Technologies delivered a customized, high-impact learning solution that effectively addressed the identified challenges. The instructional design team restructured the training program into two core segments:
- Scenario-Based Simulations:
Developed realistic simulations and application-driven modules to enhance practical understanding. - Interactive Learning Design:
Incorporated interactive elements to promote active learner participation and engagement. - Bilingual Content Delivery:
Delivered training materials in both English and Hindi to improve accessibility and reach. - Theory-to-Practice Bridge:
Closed the gap between conceptual learning and real-world application through simulation-based activities. - Workflow-Integrated Modules:
Designed concise, focused modules tailored for seamless integration into daily work routines
Click the images to view the Screenshots
